Frequently Asked Questions
Answers about machine selection, installation, maintenance, spare parts and the quote process.
General
What does HD NEWCON do?
We build electromechanical systems and automation machines for food technology. We mainly work for garlic processing lines.
Which businesses do you serve?
We provide technical services to a range of businesses. If you tell us what you need, we will assess together whether we are the right fit.
Can I visit your workshop?
Please call us first and we will arrange a meeting. Our current address is on our contact page.
Where can I see the machines at work?
You can find footage of our machines at work on our YouTube channel. If you would like other footage, write to us.
Machines
How do you determine capacity?
Capacity and dimensions are set according to your product and business. Tell us what you need and we will plan it together.
Can the machines be used with other products?
Some machines, such as the color sorting system, can also work with different products. Tell us your product and we will assess together whether it is suitable.
Can an additional machine be connected to my existing line?
Often it is possible. We examine your line and decide together whether it fits; please call us.
Can I have a custom machine or conveyor made?
Yes, we design and build conveyors, elevators and custom machines to your needs. You only need to tell us what you want.
Do the machines have controls and automation?
Yes, machines are prepared together with a control panel and operator panel. The scope varies by machine.
Service and spare parts
How do you do maintenance and repair?
We do it on site or at our workshop, depending on the case. Send us your breakdown or maintenance request and we will plan it together.
Can I find spare parts?
Yes, we supply quality spare parts at fair prices. You only need to tell us your machine and the part you need.
Do you service machines I bought from another company?
We assess this case by case. Contact us with information and photos that identify the machine.
Can my existing machine be improved?
We assess it according to the condition of the machine. We first examine it, then tell you what can be done.
Orders and delivery
How do I get a quote?
Call us or write on WhatsApp. After we learn about your product and your needs, we will share our quote.
Do you install the machines on site?
Yes, we aim to install and start the machine at your business and to explain how to use it. We clarify the scope together when you order.
How do delivery and the process work?
First contact, then an assessment of your needs, then delivery of the machine. We set the schedule together according to the order.
Will you show me how to use the machine?
Yes, use is explained at delivery. You can also reach us afterwards for further questions.
Let’s plan your line together
Tell us what you need and we will choose the right machine with you. Call us or write on WhatsApp.
+90 530 676 10 59